Luckystar Privacy Policy

1 Introduction

luckystar Welcome to the platform. We understand that many people are concerned about where their personal information goes online. That's why this Privacy Policy lays it out clearly — what data we collect, why we collect it, and how we keep it secure.

This privacy policy applies to luckystar's website, mobile app, and all digital services. By using our platform, you are considered to have agreed to this policy. Please read this page carefully in full.

2 What Information We Collect

luckystarFrom opening an account on - to playing games or placing bets, certain information is collected at various stages. The details are outlined below:

Information collected at registration

• Full name and date of birth
• Mobile number & email address
• District & division of residence
• Preferred currency & language

Information collected during identity verification (KYC)

• National ID (NID) number and scanned copy
• Passport or driving licence (where applicable)
• Selfie or live photo verification
• Mobile banking account details (bKash, Nagad, Rocket)

Automatically Collected Information

• IP address & device type
• Browser and operating system information
• Site access time and session duration
• Pages visited and usage patterns
• Transaction history and betting activity

3 Use of Information

Luckystar uses collected information only for specific purposes. Those purposes are clearly outlined below:

Service delivery and operations

• Creating and managing your account
• Processing deposit, withdrawal, and betting transactions
• Providing customer service and support
• Accurate distribution of bonuses and promotions

Security & fraud prevention

• Verifying your identity and securing your account
• Detecting and preventing suspicious activity
• Compliance with Anti-Money Laundering (AML) regulations
• Detecting multiple accounts or bonus abuse

Service improvement & personalisation

• Recommending games and offers tailored to your preferences
• Improving platform performance and usability
• Testing and launching new features

Contact

• Sending important account notifications
• Informing you of new promotions and offers (with your consent)
• Sending security-related alerts

4 Data sharing

luckystar We never sell your personal information or share it with any party without your consent. However, data may be shared in the following limited circumstances:

Service Provider Partners

We work with a select group of trusted technology partners to operate our platform — including payment gateways, cloud storage providers, and security specialists. These partners only receive the data they need to perform their specific functions, and all operate under strict confidentiality agreements.

Legal Obligations

We may be required to disclose information in response to a court order, government directive, or lawful investigation. Where possible, we will notify you in advance.

Business Changes

If luckystar undergoes a merger or acquisition, user data may be transferred to the new owner. The same privacy policy will continue to apply in such cases.

5 Security Measures

To keep your information secure at luckystar, we follow the highest industry security standards:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Real-time monitoring: Suspicious activity is detected and flagged in real time.
• Firewall & DDoS Protection: Our servers are protected against external attacks.
• Regular Security Audits: Regular audits conducted by independent external experts.
• Encrypted Database: All stored sensitive information is encrypted.

6 Cookie Policy

Luckystar uses cookies on its website to enhance your experience. Cookies are small text files stored in your browser.

Types of cookies we use

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: Analyses site speed and performance.
• Functional cookies: Remembers your preferences, such as language or theme.
• Analytics Cookies: Helps us understand usage patterns (anonymous data).

You can disable non-essential cookies at any time through your browser settings. Keep in mind that disabling certain cookies may affect how some features on the site work.

7 Data Retention Period

Luckystar does not retain your data longer than necessary. The retention periods for different types of information are outlined below:

Once the specified retention period expires, data is securely deleted or anonymized.

8 Your Rights

luckystarAs a - user, you have the following rights over your own data:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to erasure: Under certain conditions, you may request that your data be deleted.
• Right to restrict processing: In certain cases, you may request that the use of your data be restricted.
• Right to Object: You can opt out of your data being used for marketing purposes.
• Right to Portability: You can request a copy of your data in a machine-readable format.

To exercise any of these rights, please support@luckystar-baji.comto reach us. We typically respond within 30 days.

9 Children's Privacy

Luckystar is an adults-only platform. Registration by anyone under the age of 18 is strictly prohibited.

We do not knowingly collect personal information from minors. If we become aware that a minor has created an account, that account will be immediately closed and all associated data will be deleted.

10 Third-Party Services

The luckystar platform may integrate certain third-party services, such as payment gateways. These services operate under their own privacy policies.

• We are not responsible for the privacy practices of payment providers such as bKash, Nagad, and Rocket.
• Please read the individual policies of any third-party services before using them.
• Luckystar does not monitor third-party data collection practices.

11 Policy changes

Luckystar may update this Privacy Policy when necessary. For any significant changes:

• Notification will be sent to your registered email address
• The update date at the top of this page will change
• A notification will be displayed at login for any significant policy changes

Continued use of the platform after any changes will be considered acceptance of the updated policy.

12 Contact

If you have any questions, complaints, or requests regarding our privacy policy, please get in touch with us:

• Email: support@luckystar-baji.com
• Live Chat: Via the chat button on the right side of the platform
• Response time: Usually within 24–48 hours